SAP CRM Training | CRM Training | Customer Relationship Management Training

Functionally SAP CRM core essentially consists of 5 modules. Sales, Service, Marketing, Analytics and Channel Management. The current version of the release is CRM 7.0.

Course Content

( Week 1 )

Week 1 Exit Test

 (Week 2 )

Week 3 ( Base Customization )

  • Hour 11 – SAP CRM Transactions Customization
  • Hour 12 – SAP CRM Item Category Customization
  • Hour 13 – SAP CRM Billing
  • Hour 14 – Activity Management

Week 4 ( Marketing )

Week 5  ( Sales )

  • Hour 20 – Opportunity Management
  • Hour 21 – Quotations & Sales Order Processing
  • Hour 22 – Copy Controls
  • Hour 23Organizational Data Determination
  • Hour 24 – SAP Org Data Determination – Hands on Workshop
  • Hour 25 – Pricing ( specific to CRM )

Week 6  ( Service )

  • Hour 26 – Installed Base ( IBase ) Management
    • Service Materials
  • Hour 27 –  Complaints & Returns
  • Hour 28 – Service Contracts
  • Hour 29 – Service Transactions
  • Hour 30- Service Confirmations

Week 7  (e-Commerce )

  • Hour 31 – XCM Settings
  • Hour 32 – Product Catalog & Web Shop
  • Hour 33 – Special Functions
  • Hour 34 – Additional Pricing Scenarios ( Specific to SAP CRM )
  • Hour 35 – SAP Pricing Q & A

Week 8

  • Hour 36 – Service Management Theory
    • Installed Base Management
  • Hour 37 – Service Contracts & Service Order processing
  • Hour 38 – Complaints & Returns Processing
  • Hour 39 – Other Service Transactions
  • Hour 40 -Service Confirmations

Additional Training Material / Training Videos

  • SAP CRM Partner Determination
  • SAP CRM Text Determination
  • SAP Web UI Customization
  • IC Webclient Introduction

Database Tables in SAP CRM

Troubleshooting Tips

For SAP Training, Remote SAP Access or online SAP Access learn more by clicking on the links above.

 

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