Sometimes users get locked-out because of a variety of reasons, the most common of them being that the user has entered the wrong password more times than allowed. SAP Basis Administrator (know more about SAP Basis Training here )would normally have the proper authorization to unlock these ids. Here are the steps you need to know to unlock the SAP User id. This post is meant for internal SAP Training administrators at Magna Training working on Customer Support.
Step 1 : Go to Transaction SU01 and enter the user id you want to unlock.
Step 2 : Click on the Lock button
Step 3 : If the user id is not ‘locked’, you will get the message in the pop-up that says the user id is NOT locked.If you want to lock the user out, click on the lock button.
Step 4 : If the user id is ‘locked’, you will get the message in the pop-up that says the user id is locked. Click on the “unlock” button and the user id will be unlocked.
Look at the confirmation message in the status bar that the user id is unlocked.