4 Steps to quickly create a support ticket with Magna Training.
We are glad to announce the community based support/help desk portal. Now, its as simple as following these 4 simple steps to create a help desk ticket or any other form of information including feedback with us.
Step No – 1 Click on Support on the top menu
Step No – 2 As soon as you click on support, you will be taken to a new page where you can type in your question as highlighted below and click on continue.
The knowledge base pulls out any existing questions that have been asked by previous customers. You can click on them to see if the same questions has been asked by somebody else. If you are not satisfied, you can just click on “Nope. Finish posting my question”
Step No – 3 Give the question a good topic as the title
Step No – 4 – You can put in some keywords to tag the question if you like. Finally click on “Post your topic”
Your are not limited to help desk or support type of questions. We want to continuously engage you in all kinds of conversations that will help us understand you better. Any questions, comments or feedback welcome.